FAQ's

FAQs

 
 

What is your standard hire period?

Our standard hire period is four days - this allows one day for delivery and set up (if needed), the day of the event, and the following day for pack down, and one extra day just in case! We can be somewhat flexible with this so get in touch if you are wanting to hire our items for a different period of time!


How long is a quote valid for?

Quotes are valid for 30 days. No booking is confirmed until a deposit of 20% is paid (see our T+C’s for more details) and we operate on a first in, first served basis.


What is your cancellation policy?

We understand that sometimes unexpected things can happen that require cancellation, however unfortunately all deposits paid are 100% non-refundable.


Do you deliver or can we pick up?

Yes, we deliver! Please get in touch if you require delivery so that we can give you an idea of the cost. We do allow pick ups for our smaller items however delivery of our larger furniture is required given the set up and design of our furniture. Our delivery fees are generally charged at $80 per hour where two people are needed (this is the case with our larger furniture), or $50 per hour where one person can complete the delivery. These fees cover the time of our team and use of vehicles.


Do you offer styling services?

We are happy to set up the furniture for your event, however we aren’t currently in the styling business. We work with some amazing local vendors, so would be happy to put you on to some local talent if you are wanting that level of service.