How long is a quote valid for?

Quotes are valid for 30 days. Your booking isn’t confirmed until a deposit of 20% is paid (see our T+C’s for more details) and we operate on a first in, first served basis.

What is your cancellation or change of date policy (not related to Covid-19)?

We understand that sometimes unexpected things can happen that require cancellation, however unfortunately all deposits and balances paid are 100% non-refundable.

In order to cancel your hire and change your event date, we will require a new deposit to secure a new date for you.

For any hires where you have paid the balance in full, we will happily credit the balance paid (minus your deposit) towards securing you a new date, within 12 months of the original hire date - for the same total value of your original hire. However, we will require a new deposit to change and secure a new date for you.

What is your Covid-19 Policy where I have had to cancel, postpone or change my event date?

We understand that this is an uncertain time for everyone and things can change quickly. Unfortunately all deposits and balances paid are 100% non-refundable. Our Covid-19 Policy has been designed with fairness to you in mind, and ensures we can continue to operate our small business and bring our beautiful products to you during these challenging times.

Change of date or postponement due to Government-enforced Restrictions:

If your wedding or event is forcibly cancelled or postponed due to Government-enforced rules (i.e under Alert Level 3 or Alert Level 4 Lock-down) and if:

You have paid a deposit - we will transfer your deposit as a credit towards securing you a new date, within 12 months of the original hire date. If some of your original booked items are unavailable on your new date, we will apply your deposit as a credit towards other available hire items, for the same total value of your original hire*.
You paid the balance in full - we will happily credit the balance paid (including your deposit) towards securing you a new date, within 12 months of the original hire date. If some of your original booked items are unavailable on your new date, we can apply your credit towards other available hire items, for the same total value of your original hire*.

Change of date or postponement for any other reason:

If you choose to postpone your wedding or event for your own reasons (i.e. guests from overseas not able to attend) and if:

You have paid a deposit - we unfortunately cannot transfer your deposit as a credit and we will require a new deposit to change and secure a new date for you.
You have paid the balance in full - we will happily credit the balance paid (minus your deposit) towards securing you a new date within 12 months of the original hire date, for the same total value of your original hire*. However we will require a new deposit to change and secure a new date for you.

*Please note, that all changes must reflect the same value of the original hire booking. If the overall hire value drops from the original hire amount for your new hire date, unfortunately we will not be able to apply your deposit as a credit to your new hire. In this case, a new deposit amount will be required to secure your new date.

We know that there might be other uncontrollable scenarios that arise during this uncertain time, and we reserve the right to evaluate these circumstances on a case-by-case basis. Any amendments to the above will need to be confirmed in writing by Love Club Hire.

What is your standard hire period?

Our standard hire period is four days - this allows one day for delivery and set up (if needed), the day of the event, and the following day for pack down, and one extra day just in case! We can be somewhat flexible with this so get in touch if you are wanting to hire our items for a different period of time!

Do you deliver or can we pick up?

Yes, we deliver! We do allow pick ups for our smaller items however delivery of our larger furniture is compulsory given the set up and design of our furniture. Our delivery fees are generally charged at $80 per hour where two people are needed (this is the case with our larger furniture), or $50 per hour where one person can complete the delivery. These fees cover the time of our team and use of vehicles. Please get in touch if your hire items will require delivery so that we can give you an idea of the cost.

Do you offer styling services?

We are happy to set up the furniture for your event, however we aren’t currently in the styling business. We work with some amazing local vendors, so would be happy to put you on to some local talent if you are wanting that level of service.

Do you do deliveries outside of the Waikato?

Yes, absolutely! We are happy to deliver around the top half of the north island. We work out delivery charges at approximately $50-$80 per hour depending on whether one or two persons are needed for the delivery.

Delivery to the Auckland region starts from $400 to South Auckland, and $550 to the North Shore and beyond. For Auckland deliveries, we do have a minimum spend in place of $500.

Please get in touch with us if you are after specific pricing for a delivery

Do you have a minimum spend?

Yes, our minimum spend is $450 excluding delivery